About the role
A company is looking for a Customer Service Representative to provide merchant support. The candidate will be responsible for answering customer inquiries, managing trouble tickets, coordinating internal support, and ensuring timely escalation.
Requirements
- Strong verbal and written communication skills.
- Excellent troubleshooting and resolution abilities.
- Proficiency with Microsoft Office applications.
- Ability to work well in a fast-paced environment.
- Technical experience or interest preferred.
Hard skills
Administrative SkillsClient RelationsClient ServicesCustomer SatisfactionCustomer ServiceCustomer SupportFile SystemsRecord KeepingTech Savvy
Soft skills
Answering TelephonesArticulate ClearlyAttention to DetailClericalConfidenceContractual AgreementsDependableEfficientFriendlyGreeting ClientsHard WorkingManagementMulti TaskingOrganizedPatiencePrioritizingProblem SolverProfessionalismQuick to Grasp New IdeasResourcefulSelf MotivatedTeam PlayerVerbal CommunicationWritten Communication
