Head Of Operations
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About the role
VP of Operations
Lakewood, NJ $300,000 – $400,000 DOE
Overview
A rapidly large growing healthcare organization serving hundreds of thousands of patient visits annually is seeking a high-impact VP of Operations to lead and scale enterprise-wide operations across multiple locations, service lines, and support departments.
This is a true executive leadership role responsible for overseeing day-to-day operational performance while building the infrastructure, systems, processes, and leadership team required to support significant future growth. The ideal candidate is both strategic and highly execution-oriented — someone who can operate at a macro, visionary level while also diving deep into workflows, data, technology, and operational challenges.
The VP of Operations will oversee clinical and administrative operations across multiple locations, lead a team of operational leaders, drive accountability through KPIs and performance management, and play a key role in future practice acquisitions and expansion initiatives.
Key Responsibilities
Operational Leadership
• Lead operations across multiple healthcare locations and service lines
• Ensure operational excellence across patient access, provider productivity, patient experience, and financial performance
• Oversee practice management, call center operations, front desk teams, scheduling, medical records, and centralized support functions
• Build accountability systems that drive consistent performance across departments and locations
Capacity & Performance Management
• Develop data-driven capacity planning strategies that align patient demand with provider availability
• Monitor and improve operational KPIs including no-show rates, provider utilization, template efficiency, scheduling performance, collections, and patient access
• Identify operational bottlenecks and implement scalable solutions
• Establish reporting structures and dashboards that support informed decision-making
Process Improvement & Technology
• Design and implement workflows that improve operational efficiency and patient experience
• Evaluate, implement, and optimize technology solutions, automation tools, AI applications, and operational systems
• Standardize processes while maintaining flexibility for location-specific needs
• Create scalable operational infrastructure capable of supporting future growth
Leadership & Team Development
• Lead, mentor, and develop operational leaders across multiple departments
• Establish departmental goals, KPIs, and accountability measures
• Build organizational bench strength and succession planning within operations
• Foster a culture of ownership, continuous improvement, and service excellence
Growth & Strategic Initiatives
• Partner with executive leadership on expansion initiatives, acquisitions, and new service lines
• Evaluate operational requirements for integrating acquired practices
• Design operational models that support long-term organizational growth
• Ensure successful implementation and integration of new locations and services
Qualifications
• 10+ years of progressive operations leadership experience
• Experience overseeing large-scale, multi-site operations
• Proven success building systems, processes, and operational infrastructure in a growing organization
• Strong background in performance management, KPI development, and operational analytics
• Demonstrated ability to lead large teams through growth and change
• Exceptional process improvement and workflow optimization skills
• Strong technology acumen with experience leveraging automation and AI-driven solutions
• Ability to balance strategic thinking with hands-on execution
• Healthcare, multi-location service, or similarly complex operational environments strongly preferred
Ideal Candidate
• Visionary leader with exceptional attention to detail
• Highly analytical and data-driven
• Strong operator who thrives in complex, fast-paced environments
• Comfortable managing both today's challenges and tomorrow's growth
• Naturally curious, innovative, and solutions-oriented
• Proven ability to scale organizations and build high-performing teams
• Strong communicator capable of influencing stakeholders across all levels of the organization
Email resumes to ahuva@maiplacement.com