Principal, Success Portfolio Design & Transformation

About the role

Design and build Atlassian's enterprise Customer Success portfolio, creating frameworks, GTM motions, adoption programs, and value frameworks. Lead cross-functional transformations, operationalize playbooks and scalable enablement, align Product and CS, and use data to drive adoption, retention, and measurable customer outcomes across the enterprise lifecycle.

Requirements

• 8+ years of strategy, business/CS operations, management consulting, or org design with track record of shaping structural or operating-model decisions
• Experience in Customer Success or enterprise go-to-market (GTM) strategy
• Led large, cross-functional transformations in highly matrixed organizations
• Strong strategic and analytical thinking; comfortable with market research, quantitative modeling, and narrative recommendations
• Excellent structured thinking, framework building, and storytelling; able to turn ambiguous strategic questions into clear designs
• Managed enterprise portfolios, including multi-product adoption paths, complex renewal cycles, and custom solution delivery
• Expertise in mapping complex enterprise customer journeys
• Built, scaled, and operationalized enterprise success, adoption frameworks and programs
• Served as liaison between Product and Customer Success to align product updates with enterprise customer needs
• Data-driven decision making leverage customer insights to inform program design, track performance, and iterate