Senior Consultant, Microsoft D365 CRM

About the role

The Senior Consultant will lead and deliver Microsoft D365 CRM solutions, manage client projects, and participate in business development activities.

Responsibilities: • Lead and manage client projects through all phases of the project lifecycle: sales, planning, design, implementation, testing, deployment, training, and support. • Architect and develop solutions based on client requirements and deep knowledge of Microsoft D365 CRM applications. • Participate in and lead analysis and design sessions to capture functional and technical requirements across sales, marketing, service, and operations. • Configure, test, and deploy Microsoft D365 CRM solutions and associated applications. • Organize, establish, and monitor progress on project work plans to ensure timely and on-budget delivery. • Communicate with clients on functional deliverables, work plan status, and issues. • Identify risks, manage scope changes, and implement change-management processes. • Assign tasks to consultants, review work for accuracy and thoroughness, and assist consultants with client management responsibilities. • Actively participate in business development activities as a subject matter expert and grow existing client accounts through relationships built during project delivery

Requirements

• Bachelor's Degree or equivalent combination of education and experience.
• 5+ years of experience in a professional services firm or private industry focused on technical solutions.
• 4+ years of experience with Microsoft D365 CRM implementations.
• 2+ years of project management experience in a professional services or similar environment.
• Expert-level understanding of Microsoft D365 CRM modules: Sales, Customer Service, Field Service, Project Operations, and Marketing.
• Experience defining business requirements, managing business processes, and client relationship management.
• Preferred Qualifications
• Experience implementing Microsoft D365 CRM in Construction/Real Estate, Nonprofit, or Manufacturing industries.
• Experience with Agile project management methodologies and tools (e.g., JIRA, DevOps).