Client Success Manager

About the role

A technology services company is seeking a Client Success Manager to oversee client engagement and account health. Responsibilities will include managing client accounts, coordinating internal solutions, monitoring client satisfaction, and identifying upsell opportunities.

Work setup: In-person Hours: 40 hrs/week Benefits: health_insurance, retirement_plan, paid_time_off, professional_development

Requirements

• Prior experience in client or account management.
• Background in an MSP environment preferred.
• Proven track record in managing client retention.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Organized, motivated, and client-focused approach.

Hard skills

Soft skills