Service Dispatcher & Bookkeeper

About the role

Overview We are seeking a friendly and calm individual to be the voice our customers and technicians hear throughout the day, while also managing our bookkeeping in QuickBooks independently. This role encompasses two primary responsibilities: dispatching and bookkeeping. Responsibilities

• Manage all service call dispatching by assigning and scheduling jobs for our technicians.

• Maintain technician schedules by keeping the shared spreadsheet updated in real-time to ensure visibility of each technician's location.

• Handle full bookkeeping in QuickBooks, including accounts receivable (A/R) and accounts payable (A/P).

• Process payroll efficiently.

• Generate reports detailing job-by-job profitability, cash flow, and provide a weekly report to the COO.

• Immediately flag any urgent issues, not just in the weekly report.

Requirements

• Minimum of 2 years of hands-on experience with QuickBooks Online, including A/R, A/P, reconciliations, and payroll—not limited to data entry.
• At least 2 years in a customer-facing or phone-heavy role (such as dispatch, front desk, call center, or scheduling) where you served as the main point of contact.
• Ability to remain calm and friendly while communicating with upset or confused customers.
• Capability to manage both dispatching and bookkeeping tasks simultaneously without compromising quality.
• Nice to Have
• Experience in the HVAC, plumbing, electrical, or other home-service industries.
• QuickBooks certification.
• To Apply
• Please submit your resume along with a short (30-second) voice note or video introducing yourself. This will allow us to assess your phone manner directly, as this position represents the company in all customer interactions.