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*Job Title:* Service Manager *Location:* Monsey, NY *Salary:* $75K–$100K/Year *Description:* Owns the service department end-to-end — from vendor and technician oversight to the systems that keep cases moving fast. Drives faster resolutions, tighter accountability, and a service culture built on urgency and clear communication. It's a hands-on leadership role for someone who thrives on turning a reactive department into a proactive, well-run operation. *Responsibilities:* - Ensure fast response and resolution times while reducing aging and unresolved cases - Build and improve efficient, scalable service processes and workflows - Hold vendors accountable to service standards and track vendor performance - Monitor department KPIs, dashboards, and response/resolution timelines - Train, support, and create accountability among service coordinators - Improve tracking for parts, vendors, technicians, and warranties *Qualifications:* - Proven leadership experience managing teams, workloads, and multiple priorities - Highly organized, detail-oriented, and process-driven - Calm under pressure with strong problem-solving and follow-through - Strong communicator capable of handling escalations while holding vendors accountable
Compensation $75K – $100K / year Apply now Share this job