About the role
PURPOSE:
The Jewish Board's Youth and Family Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the clients to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual's journey.
POSITION OVERVIEW:
The Case Associate functions as a Case Planner and provides case management, advocacy, and supportive services to survivors of domestic violence and their families residing at Transition Center. Using a trauma-informed, survivor-centered, and strengths-based approach, the Case Associate engages clients in achieving their goals, accessing community resources, and overcoming barriers to stability. Working collaboratively with clients, the Clinical Team, community partners, and government agencies, the Case Associate supports clients in securing benefits, educational and employment opportunities, and other resources that promote safety, self-sufficiency, and long-term stability.
KEY ESSENTIAL FUNCTIONS:
Conduct routine community contacts on behalf of social workers/Case workers, including obtaining school records, medical information, and other collateral contacts.
Conduct home visits to assess clients' living conditions, safety concerns, functioning, and independent living skills.
Assist clients in understanding agency services and accessing available supports and resources.
Provide structure, coaching, and guidance related to independent living skills, self-sufficiency, and daily functioning.
Collaborate with social workers and case workers to assess client needs, develop service plans, monitor progress, and support treatment goals.
Monitor and support child safety, family well-being, and risk reduction efforts.
Assess and respond to the needs of individual clients and families.
Provide supportive counseling, psychoeducation, advocacy, crisis intervention, and ongoing case management services.
Coordinate and facilitate access to concrete services, public benefits, financial assistance programs, educational opportunities, employment services, and community resources.
Assist clients with applications, renewals, follow-up activities, and eligibility requirements related to benefits and supportive services.
Support clients in obtaining employment, vocational services, job readiness training, workforce development opportunities, and educational resources.
Conduct community outreach and establish partnerships with organizations, providers, and community resources that benefit clients.
Escort clients to medical, educational, housing, benefit, and other service-related appointments as needed.
Facilitate educational, support, and skill-building groups on topics such as independent living skills, financial literacy, employment readiness, self-advocacy, public benefits, and community resources.
Complete progress notes, assessments, risk assessments, incident reports, and all required documentation in a timely and accurate manner.
Make reports to the State Central Register (SCR) when mandated by law and agency policy.
Identify, monitor, and support high-risk families who may be at risk of abuse, neglect, or further system involvement.
Maintain accurate and up-to-date client records in compliance with agency policies, regulatory requirements, and documentation standards.
Engage residents in all aspects of program participation and service planning. Participate in planning and execution of special and holiday events
Manage and maintain department databases, client records, face sheets, reports, forms, templates, and tracking systems.
Collaborate with program staff to facilitate client admissions, transfers, and discharges.
Ensure all required client releases of information and consent forms remain current.
Participate in team meetings, case conferences, training sessions, and supervision.
Provide direct support and supervision to residents within the program, including guidance, support, and crisis intervention as needed.
Perform other duties as assigned to support program operations and client success.
