Position Overview
We are seeking a compassionate and detail-oriented Patient Liaison to oversee a caseload of approximately 25 patients participating in the NHTD program. The individuals served are living with dementia or cognitive decline and require consistent coordination, advocacy, and support. This role offers meaningful, hands-on experience within a collaborative and supportive healthcare environment.
Responsibilities
Conduct regular phone check-ins with families and caregivers
De-escalate and resolve concerns with service providers
Schedule therapies and transportation
Complete renewal paperwork and incident reports
Conduct in-home visits once per quarter throughout the five boroughs
Training & Schedule
4–6 weeks of paid, in-person training in Brooklyn
Hybrid schedule after training (remote work + quarterly home visits throughout the 5 Boroughs)
Requirements
Associate’s or Bachelor’s degree required
Strong communication and organizational skills
Related healthcare or human services experience is a plus, but not required
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