About the role
The Marlene Meyerson Jewish Community Center in Manhattan is looking for a Help Desk Support Specialist to join the team! The Help Desk Support Specialist provides technical support and maintains the organization's desktop and laptop computing environment for 500 end users. This role also assists the Network Systems Administrator in managing the local area network, servers, internet connectivity, and voice and data systems.
Responsibilities include responding to users' technical requests, installing and maintaining hardware and software, and troubleshooting issues in person, by telephone, email, or remote access. Accurate documentation within the ticketing system and a strong commitment to professional customer service are essential components of this role.
Please note: This is a temporary position that will last approximately three (3) months from date of hire with the possibility to go permanent.
The Marlene Meyerson Jewish Community Center of Manhattan
Together with our community, the Marlene Meyerson JCC Manhattan creates a welcoming and vibrant environment where individuals from all walks of life come together to connect, grow, and learn. Rooted in Jewish values, it is a cornerstone of the Upper West Side that provides something for every stage of life through a multifaceted array of offerings, spanning comprehensive children's and family programs, cutting-edge health and wellness, thought-provoking arts and culture, and vital social services. It imagines Jewish life that is inclusive and diverse, creating a supportive space for people of all backgrounds to engage, nurture their well-being, and find a deep sense of belonging.
KEY RESPONSIBILITIES
• Provide on-site and remote technical support for desktops, laptops, mobile devices, desk phones, and printers.
• Install, configure, diagnose, repair, and upgrade Windows PC / Mac hardware and software.
• Troubleshoot and resolve issues related to computers, network connectivity, and printers
• Document all requests and resolutions in the ticketing system
• Prepare equipment and access for new employees, including hardware, software, phone, and network connectivity.
• Support employee onboarding and offboarding processes.
• Assist with server and desktop patching and maintenance.
• Maintain hardware and software license inventory.
• Administer Google Workspace accounts, including email, groups, calendars, and documents
• Assist with maintenance and expansion of voice and data cabling infrastructure
• Support the organization's phone and voicemail systems, including adds, moves, changes, extensions, and call attendant administration.
• Participate in IT projects and other assigned initiatives
• Work in coordination with the Network Systems Administrator to ensure system reliability and performance.
Please note that this job description is not intended to cover or list in full the activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
