About the role
Position OverviewA growing healthcare advocacy organization is seeking a compassionate, high-energy Patient Care Manager & Hospital Liaison to work on-site as a trusted resource for patients and families facing medical challenges. Reporting directly to the CEO and working closely with the COO and Care Coordination team, this individual will help patients navigate complex healthcare situations, coordinate access to appropriate resources, and provide support during urgent and time-sensitive circumstances.The ideal candidate is a heimish, people-oriented professional who is passionate about helping others, builds relationships naturally, and takes ownership of ensuring every patient receives the guidance and advocacy they need.ResponsibilitiesServe as a primary point of contact for patients and families seeking assistanceAssess each situation and ensure patients are connected to the appropriate internal department, specialist, or resourceAdvocate for patients when challenges or barriers arise with hospitals, providers, insurance companies, or healthcare systemsCoordinate communication between patients, families, physicians, hospitals, and internal team membersHelp facilitate hospital transfers, specialist referrals, and other time-sensitive care needsBuild and maintain strong relationships with physicians, hospital staff, care managers, and healthcare organizationsWork closely with the CEO, COO, and coordinators to ensure seamless case management and follow-throughMonitor active cases and ensure patients receive timely updates and ongoing supportAssist with urgent and after-hours situations when neededMaintain accurate records and case documentationQualifications3+ years of operations, care coordination, healthcare administration, patient advocacy, or related experienceHealthcare, medical, EMS, nursing, or similar background preferredFluent in English and YiddishExceptional interpersonal and communication skillsStrong organizational abilities with excellent attention to detailAbility to manage multiple priorities in a fast-paced environmentResourceful problem-solver who remains calm under pressurePassion for helping people and making a meaningful impactSelf-starter with a strong sense of ownership and accountabilityComfortable being available to assist with urgent situations outside traditional business hoursCompensation & Benefits$120,000-$140,000 annual salary, based on experienceOpportunity to work directly with executive leadershipMeaningful, mission-driven work with significant community impactProfessional growth and advancement opportunitiesCollaborative and supportive team environmentAbout the EmployerOur client is a respected healthcare advocacy organization dedicated to helping patients and families navigate complex medical challenges. Through care coordination, patient advocacy, hospital relationships, medical referrals, and access to specialized treatment resources, the organization works tirelessly to help individuals receive the care, support, and guidance they need during difficult times.EEO StatementTopaz HR is an Equal Opportunity Employer and does not discriminate on the basis of any protected status under applicable federal, state, or local laws.Please NoteTopaz HR is managing the recruitment process for this opportunity. Additional information about the organization will be shared with qualified candidates during the interview process. All hiring decisions will be made directly by the employer.
