Cohort Programs Manager

About the role

UpStart brings bold Jewish ideas to light. For nearly two decades it has partnered with 250+ organizations and thousands of leaders, connecting impact-driven entrepreneurs to the expertise, community, and capital they need to turn ideas into enduring impact.

The Cohort Programs Manager coordinates UpStart's cohort delivery function, serving as the primary project manager across program pathways and the first point of contact for cohort programs. The role reports to the Managing Director, Learning, Community, & Belonging, and can expect to travel up to 6 times per year for in-person cohort events and team gatherings.

Responsibilities: • Coordinate end-to-end delivery of virtual and in-person cohort-based learning sessions across multiple program pathways • Provide live virtual session support and ongoing learning support between sessions, including monitoring discussion forums, tracking assignment submissions, and sustaining community engagement • Own participant communications across the full program lifecycle, from onboarding through completion and transition to the UpStarter Community • Manage multiple concurrent cohorts and priorities, proactively identifying risks and bringing forward solutions • Serve as a primary, responsive point of contact for cohort participants and navigate participant challenges with professionalism and strong judgment • Coordinate the work of external facilitators and specialists, ensuring consistency across cohort experiences • Leverage participant feedback and evaluation data to continuously improve program impact and delivery

Requirements

• 3-5 years of experience with program or project management, event management, or participant experience in both virtual and in-person settings
• Experience supporting cohort-based or group learning programs, with a focus on participant engagement and outcomes
• Proven ability to own and manage complex operations with strong attention to detail and quality
• Strong cross-functional collaboration skills and excellent communication and interpersonal skills
• Comfort supporting virtual learning and LMS environments
• Sound judgment and problem-solving skills in fast-paced, ambiguous environments
• Salary:
• $70,000. UpStart sets salaries using biennial third-party labor market benchmarking and does not negotiate salaries.
• Benefits:
• 100% employer-paid medical, dental, and vision insurance, life and disability insurance, 16 weeks of paid parental leave with no waiting period, an employer-funded HRA for medical-related travel, FSA and commuter accounts, employer-sponsored 401(k) with match, flexible discretionary paid time off, a $1,500 annual professional development stipend, a $50 monthly cell phone stipend, 3:00pm local close-of-business on Fridays, days off for all work-prohibitive Jewish holidays in addition to secular U.S. holidays, and a one-month paid sabbatical every five years.

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