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The Jewish Federation of Cleveland is hiring a Salesforce Specialist to support the effective use, administration, and continuous improvement of Salesforce across the organization. Reporting to the Senior Director of CRM Systems & Strategy and partnering with the Salesforce Administrator, the Specialist maintains data quality, builds reports and dashboards, supports end users, and documents processes. The role is ideal for someone detail-oriented and service-minded who wants to grow their Salesforce administration skills in a mission-driven environment.
Responsibilities: • Provide day-to-day administration and support of the Salesforce platform • Create and optimize reports, dashboards, and analytics for operations, fundraising, and leadership • Serve as a primary point of contact for CRM support, triaging requests through the ticketing system • Execute recurring administration processes and run regular data audits, deduplication, and validation • Deliver onboarding, user training, and adoption support • Assist with user setup, roles, profiles, permission sets, and basic security administration • Document processes and user guides, and stay current on Salesforce releases