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Accounts Receivable & Client Relations Manager | Queens, NY · $65,000–$95,000
About the Role A well-established freight forwarding and logistics company is looking for an Accounts Receivable & Client Relations professional to own collections and customer relationships for a growing book of business. This is a high-EQ, high-visibility role for someone who wants to build real relationships with clients while keeping receivables on track — and who has their eye on growing into a supervisory or leadership position down the line. You'll be the calm, proactive voice that keeps clients happy even when the conversation is about money.
Key Responsibilities
Collections & Client Relations
• Proactively monitor accounts and follow up on outstanding balances via phone, email, and messaging
• Build strong, long-term relationships with clients while negotiating payment and resolving billing questions
• Handle sensitive conversations with professionalism, empathy, and confidence
Account Management
• Track aging invoices and prioritize outreach based on account status
• Communicate clearly with clients around credit terms, statements, and payment timelines
• Escalate and manage more complex account situations (disputes, non-payment, legal matters) alongside leadership
Growth & Leadership
• Learn internal systems and processes with the goal of eventually training and supervising others
• Take increasing ownership of the department's workflow and decision-making over time