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Client Success & Account Manager | Brooklyn, NY · $60,000 + Commission
About the Role A growing technology company is looking for a personable, organized Client Success & Account Manager to own the customer relationship once the sale closes. You'll sit between Sales and Operations, guiding new clients through onboarding and staying on as their go-to contact for the life of the account. Expect a mix of Zoom check-ins, trade show travel, and day-to-day relationship building.
Key Responsibilities
Client Onboarding & Relationship Management
• Take over new accounts from the Sales team following the initial sale
• Lead client onboarding and implementation
• Serve as the ongoing account manager and trusted advisor
• Maintain strong relationships with customers throughout their lifecycle
Client Communication
• Conduct Zoom meetings with clients to review progress and answer questions
• Travel to trade shows and industry events as needed
Internal Coordination & Growth
• Coordinate internally with Operations and Support teams to ensure client success
• Identify opportunities to improve the customer experience and expand accounts
• Ensure a smooth handoff between Sales, Onboarding, and Client Success