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Account Support Specialist | Brooklyn, NY · $60,000 - $85,000
About the Role A Brooklyn-based B2B supplier in the product space is looking for an Account Support Specialist to join a fast-growing team. You'll be paired with a Senior Account Representative, owning smaller accounts end-to-end while serving as the operational backbone of the pod, handling orders, communications, and the daily details that keep customers happy. It's a role built for someone who wants real ownership and real relationships, backed by an experienced partner who's always there for support.
Key Responsibilities
Account Management
• Own a set of assigned B2B accounts and serve as their primary point of contact for day-to-day needs
• Conduct proactive outreach to existing customers, checking in and flagging reorder opportunities
Order & Issue Handling
• Process and manage orders accurately and keep customers informed at every step
• Resolve product, order, or delivery issues by coordinating internally and communicating clearly with customers
Communication & Records
• Handle inbound inquiries via phone and email with speed and professionalism
• Provide product knowledge to help customers make smart purchasing decisions
• Maintain accurate records of customer interactions and order details in the CRM
• Collaborate closely with your Senior Rep partner and internal teams to ensure smooth execution