Client Operations Liaison

About the role

Position OverviewA growing workforce solutions and business process outsourcing organization is seeking a highly organized and relationship-driven Client Operations Liaison to serve as the primary onsite representative for a key client partnership. This individual will be responsible for overseeing operational performance, coordinating with offshore teams, monitoring service levels, and ensuring seamless communication between the client and internal management teams.The ideal candidate is a strong operator who thrives in fast-paced environments, takes ownership of outcomes, and excels at building relationships across departments and organizational levels. This role is ideal for someone who enjoys being the bridge between client expectations and operational execution.ResponsibilitiesServe as the primary onsite liaison between the client and offshore operations teamsManage day-to-day communication and coordination across multiple departments and functionsMonitor operational performance, KPIs, service levels, and productivity metricsEnsure client requests, priorities, and feedback are communicated clearly and executed effectivelyTrack workflow queues, turnaround times, and work completion to maintain performance standardsIdentify operational bottlenecks and collaborate with stakeholders to implement solutionsMonitor staffing levels, scheduling, and workforce coverage to proactively address resource needsMaintain strong working relationships with client leadership and internal management teamsParticipate in operational meetings and stay closely aligned with the client's business objectives and prioritiesEscalate issues, manage follow-through, and ensure accountability for deliverablesProvide regular updates and performance reporting to leadershipSupport continuous improvement initiatives that enhance efficiency, service quality, and client satisfactionQualifications5+ years of operations, client services, workforce management, account management, or related experienceExperience overseeing large teams, multiple departments, or complex operational workflowsProven ability to manage priorities and drive execution across distributed or remote teamsExceptional organizational and project management skillsStrong interpersonal and communication abilities with the confidence to interact with executives and operational staffAbility to serve as a trusted advisor and bridge between clients and internal teamsAnalytical mindset with experience monitoring KPIs, productivity metrics, and service-level performanceResourceful problem-solver with strong follow-through and accountabilityExperience working with offshore, remote, or international teams strongly preferredKnowledge of insurance claims, revenue cycle management, pharmacy services, healthcare operations, or long-term care environments is a plus, but not requiredCompensation & Benefits$100,000-$150,000 annual salary, based on experienceComprehensive benefits packageOpportunity to manage a high-profile and rapidly growing client relationshipProfessional growth and advancement opportunities within a growing organizationAbout the CompanyA growing business process outsourcing and workforce solutions organization helps U.S. companies scale through dedicated offshore teams and managed operations support. With established facilities and management infrastructure overseas, the company provides clients with reliable staffing, operational excellence, and accountable service delivery across a variety of industries.