About the role
Position OverviewA growing workforce solutions and global staffing organization is seeking a highly organized and relationship-driven Global Operations Manager to oversee international workforce operations, client accounts, onboarding processes, recruiting coordination, and employee lifecycle management. This individual will serve as a central point of coordination between clients, employees, recruiters, HR, finance, and leadership teams to ensure operational excellence across a growing global workforce.The ideal candidate is a proactive operator who enjoys managing complex processes, building strong client relationships, and ensuring every moving piece stays aligned. This role is ideal for someone who thrives in ownership-oriented environments and enjoys balancing people, processes, and client service. ResponsibilitiesManage day-to-day operations across a global workforce supporting multiple client accountsServe as a primary point of contact for clients regarding workforce performance, staffing needs, and operational mattersCoordinate recruiting activities, including candidate interviews, evaluations, client presentation, and hiring supportOversee onboarding, employee lifecycle management, and workforce transitionsMaintain workforce records, employee rosters, compensation information, and client assignmentsCoordinate payroll inputs, attendance tracking, PTO management, and workforce administrationMonitor employee engagement, performance, attendance, and retention trendsPartner with clients and internal stakeholders to proactively address workforce concerns and operational challengesCoordinate communication between operations, recruiting, HR, finance, and leadership teamsSupport billing accuracy by ensuring workforce and compensation changes are properly documentedDevelop and improve scalable operational processes and proceduresProvide workforce reporting, operational updates, and business insights to leadershipQualifications2+ years of experience in workforce operations, staffing, business process outsourcing, HR operations, office management, finance, or related environmentsStrong client relationship management and communication skillsExperience interviewing and evaluating candidatesExceptional organizational and project management abilitiesStrong spreadsheet, reporting, and data-management skillsAbility to manage multiple priorities across departments, clients, and geographic regionsHigh attention to detail and strong accountabilityExperience coordinating employee lifecycle and operational processesComfortable working across countries, cultures, and time zonesStrong decision-making skills and ability to operate independentlyAvailable to clock in remotely a handful of nights per monthKnowledge of HR, payroll, staffing, outsourcing, or workforce management processes is highly preferredSpanish or Tagalog language skills are a plus but not requiredCompensation & Benefits$70,000-$80,000 annual salary, based on experienceComprehensive benefits packageFull-time onsite position in West Orange, NJOpportunity to oversee a rapidly growing global workforce operationProfessional growth and advancement opportunities within a growing organization About the CompanyA growing workforce solutions organization helps businesses scale through dedicated international teams and operational support services. By combining recruiting expertise, workforce management, and scalable operational infrastructure, the company enables clients to build high-performing global teams while maintaining accountability and service excellence.
