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• Serve as a primary point of contact for assigned Family Hired caregivers and provide friendly, responsive day-to-day support.
• Maintain awareness of assigned Family Hired cases and follow up regarding documentation, payroll, scheduling, or other administrative needs.
• Build positive relationships with caregivers and families and ensure questions and concerns are followed through until resolved.
• Collaborate with other departments to resolve billing, payroll, caregiver, and administrative issues and improve internal workflows.
Requirements & Qualifications
• Professional experience with billing and payroll processes is strongly preferred, ideally within healthcare, home care, behavioral health, or another high-volume service environment.
• Exceptional attention to detail and a strong aptitude for working with numbers, reconciliations, and financial information.
• Ability to identify discrepancies, investigate what caused them, and follow through until they are resolved.
• Strong organizational skills and the ability to manage multiple deadlines and priorities in a fast-paced environment.
• Reliable, proactive, and self-directed, with a strong sense of ownership and follow-through.
• Strong proficiency with payroll, billing, and financial software, Microsoft Excel, and general office technology.
• Warm and personable communication style, with the patience and professionalism to work directly with caregivers and families.
• Strong judgment and problem-solving skills.
• Ability to handle sensitive employee, participant, and financial information with discretion and professionalism.
• Strong written and verbal communication skills.
The Person We’re Looking For You are someone who likes things to balance, notices when something looks off, and does not leave loose ends behind. You are comfortable working with detailed billing and payroll information and can manage a high volume of moving pieces without sacrificing accuracy. At the same time, you are genuinely nice to deal with. You can patiently answer a caregiver’s question, explain something clearly, and make people feel taken care of while still being efficient and getting your work done. You are kind and patient without needing to be hand-held yourself. You learn quickly, take ownership, follow through, and can be trusted with responsibilities that directly affect both the company’s finances and our employees’ pay. Position Structure Preferred start: Late November Alternate start: Early December Initial need: Maternity leave coverage through approximately March Long-term opportunity: Potential to transition into a permanent, full-time position based on mutual fit, performance, and organizational needs Temporary candidates: Candidates interested only in the maternity leave coverage period are also encouraged to apply Openings: We are open to hiring one or more strong candidates depending on experience and fit If you are a sharp, detail-driven billing and payroll professional who takes pride in getting the numbers right, staying on top of the details, and being someone others can rely on, we would love to hear from you.
