About the role
Operations Manager- Sales
Lakewood, NJ – On-site (Hybrid may be considered)
$120,000–$150,000 + Performance Bonus
Overview
This role is for someone who genuinely enjoys making good processes great. You'll own the operational backbone of the sales organization, ensuring existing workflows are maintained, refined, and consistently executed. Rather than reinventing the wheel, you'll focus on continuous improvement—finding smarter, more efficient ways to operate while leading a team that keeps everything moving. If you naturally spot inefficiencies, enjoy fine-tuning systems, and get satisfaction from creating consistency and order, you'll thrive in this role. Success requires exceptional ownership, strong execution, systems thinking, process optimization, and the ability to turn continuous improvement into measurable results.
Responsibilities
Own the day-to-day operations that support the sales organization and ensure workflows run efficiently from start to finish.
Maintain, monitor, and continuously improve existing sales processes to increase efficiency, consistency, and accuracy.
Identify operational bottlenecks and implement practical solutions that enhance execution without disrupting the business.
Ensure established procedures are consistently followed while identifying opportunities to optimize and streamline workflows.
Lead, coach, and develop a team of three direct reports, fostering accountability and operational excellence.
Collaborate closely with Sales, Warehouse, and Accounting to ensure seamless communication and execution across departments.
Monitor operational performance and proactively resolve issues before they impact customers or internal teams.
Maintain and update standard operating procedures (SOPs) to ensure processes remain current, scalable, and effective.
Leverage systems, automation, and AI tools to improve productivity, reduce manual work, and enhance operational visibility.
Track key operational metrics and drive continuous improvements that support business growth.
