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Grow and develop the Development & Automation team — onboard, mentor, and support team members as the function scales Contribute to the technical roadmap and standards — tooling decisions, delivery priorities, and cross‑department collaboration Manage vendor relationships and support capacity planning Own and build the automation and integration roadmap across internal operations and client environments Identify manual processes and convert them into scalable automations that improve efficiency Work with leadership, teams, and clients to understand pain points and define automation opportunities Build and deploy workflow automations, system integrations, dashboards, and AI‑enabled solutions Create reusable automation patterns for use across teams and clients Improve visibility through reporting and dashboards that support better decision‑making Streamline service desk, ticketing, onboarding/offboarding, billing, and client lifecycle workflows Select and implement automation and AI tools that deliver clear business or client value Collaborate with engineers or vendors to deliver solutions end‑to‑end Track impact through metrics such as time saved, efficiency gains, and service improvements