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About Ruth Ruth is a pioneering web platform connecting Jewish practitioners (rabbis, cantors, professionals, educators) with the 70% of American Jews who are unaffiliated with traditional worship spaces yet seek meaningful Jewish engagement. Our platform embraces inclusivity, personal exploration, and self-defined Jewish practice.
POSITION OVERVIEW Duration: October 15, 2026 - March 15, 2027 (5 months) Compensation: $4000/month Status: Contract position (five months to start, with potential to extend or expand based on fit and funding)
Role Overview As the Onboarding & Matchmaking Coordinator you'll do the hands-on work that makes a young marketplace come alive: getting practitioners onto the platform and connecting families to the right one. You'll own both sides of that exchange, activating new practitioners so they're live and ready, and guiding families to values-aligned recommendations and following through until they've made a real connection. It's a relationship-driven, community-facing role for someone who is equal parts organized operator and warm human, and who effectively integrates AI and smart systems to do the repetitive parts fast so the human parts get their full attention.
KEY RESPONSIBILITIES Practitioner Success ? Move practitioners off the waitlist and onto the platform, live and ready to be matched ? Onboard each new practitioner and coach them to a complete, credible, compelling profile ? Serve as their responsive, human point of contact, and be the relationship they remember ? Track every practitioner's status meticulously so no one stalls in the pipeline ? Conduct scheduled practitioner onboarding interviews during agreed working hours User Success ? Guide families through their platform journey and identify and clear friction wherever they get stuck ? Track where each family is in their journey and reach out at the right moment with the nudge, resource, or intervention that moves them forward ? Turn interest into action: help families move from browsing to a real connection ? Capture and organize family feedback into signal the product team can act on Curate Recommendations ? Identify practitioners genuinely aligned with each family's needs and values ? Review suggested practitioner matches for fit, accuracy, availability, and alignment with each family's needs ? Override, remove, or escalate recommendations when the available matches are incomplete or inappropriate ? Prepare and send personalized practitioner recommendations using Ruth's in-house tools and voice ? Follow up after every recommendation and help move the match toward a completed connection ? Maintain accurate records of every recommendation, response, and outcome Operate and Strengthen the System ? Map how onboarding and matching actually work today, step by step, and keep that map current as the source of truth ? Find where the process breaks, drops, or slows, and fix it: tighten the steps, standardize the templates, close the gaps ? Use and help refine AI-assisted workflows for repetitive tasks, while reviewing outputs for accuracy, quality, and tone ? Identify recurring manual work that may be suitable for further automation and document the requirements for the team ? Track the metrics that matter, including time to onboard, time to first recommendation, and match completion rate, and help improve them over time ? Follow and maintain the documented onboarding and matching processes ? Keep workflow documentation, templates, and checklists current as the process evolves ? Identify where cases stall, information gets lost, or users experience unnecessary friction ? Leave behind a documented, consistent operating process that another person can run.