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Position Overview A growing workforce solutions and business process outsourcing organization is seeking a highly organized and relationship-driven Client Operations Liaison to serve as the primary onsite representative for a key client partnership. This individual will be responsible for overseeing operational performance, coordinating with offshore teams, monitoring service levels, and ensuring seamless communication between the client and internal management teams. The ideal candidate is a strong operator who thrives in fast-paced environments, takes ownership of outcomes, and excels at building relationships across departments and organizational levels. This role is ideal for someone who enjoys being the bridge between client expectations and operational execution. Responsibilities Serve as the primary onsite liaison between the client and offshore operations teams Manage day-to-day communication and coordination across multiple departments and functions Monitor operational performance, KPIs, service levels, and productivity metrics Ensure client requests, priorities, and feedback are communicated clearly and executed effectively Track workflow queues, turnaround times, and work completion to maintain performance standards Identify operational bottlenecks and collaborate with stakeholders to implement solutions Monitor staffing levels, scheduling, and workforce coverage to proactively address resource needs Maintain strong working relationships with client leadership and internal management teams Participate in operational meetings and stay closely aligned with the client's business objectives and priorities Escalate issues, manage follow-through, and ensure accountability for deliverables Provide regular updates and performance reporting to leadership Support continuous improvement initiatives that enhance efficiency, service quality, and client satisfaction