• Maintaining accurate records, including updating and managing departmental spreadsheets; maintaining attendance and enrollment records; tracking and entering teacher schedules and preparation time in support of payroll; creating and managing RSVP forms and responses; accurately tracking other program data.
• Supporting logistics, communications, and accurate record keeping related to new-family onboarding and membership, including collaborating with other departments.
• Provide a high quality of service to staff, teachers, and member-families in support of the educational and family engagement mission of Temple Judea, including being a welcoming and visible presence at the front desk, warmly greeting staff and visitors, responding to requests and questions in a positive and helpful manner, and understanding when to elevate a concern to the attention of a supervisor.
• Interface regularly with students, teens, and parents, knowing that your interactions place you as a role model for the values of Temple Judea.
• Provide comfort and minor first aid as needed to students onsite; contact parents as needed; may be the first contact in handling emergencies working closely with lead staff.
• Proactively manage assigned and ongoing responsibilities, including regular check-ins with supervisors to review priorities, clarify expectations, communicate progress, identify opportunities to provide additional support, and ensure timely follow-through.
• Maintain a flexible, positive, and team-oriented approach, particularly during busy program periods and when priorities change, including working on other tasks and projects, as assigned by Youth & Family leadership and/or senior synagogue leadership.
Anticipated Schedule & Event Coverage
This position requires a flexible schedule aligned with Temple Judea's educational programming, including Sunday mornings, weekday evenings, and occasional special events and Jewish holidays.
Regular school-year schedule:
Day Hours
Sunday 8:00 a.m. – 1:00 p.m.
Monday Off
Tuesday 11:30 a.m. – 7:30 p.m.
Wednesday 9:00 a.m. – 5:00 p.m. or 11:00 a.m. – 7:00 p.m.
Thursday 9:00 a.m. – 5:00 p.m.
Friday 9:00 a.m. – 4:00 p.m.
During school breaks:
Monday–Thursday, 9:00 a.m.–5:00 p.m.; Friday, 9:00 a.m.–4:00 p.m.
The position is expected to staff the Youth & Family front desk during scheduled onsite programs and maintain awareness of the department's calendar, proactively confirming scheduling and coverage needs. Additional coverage may be required for special events on Friday evenings, Saturday afternoons, scheduled weekends, and Jewish holidays. Hours will be adjusted in coordination with supervisors to accommodate these responsibilities.
MINIMUM QUALIFICATIONS
Education & Experience
Bachelor's degree strongly preferred (significant relevant experience in a similar setting may substitute). Experience as an administrative support role. Experience working with children, families, or in an educational or youth setting preferred. Familiarity with synagogue life or non-profit environments highly desirable.
Knowledge, Skills & Abilities
• Communicate effectively (face-to-face, orally by phone, and in writing) and provide information with clarity, diplomacy, and tact
• Highly developed interpersonal skills: work collaboratively with others; interact positively with teachers, parents, students, directors, administrative staff, clergy, custodial staff, congregants, and vendors; awareness of interpersonal dynamics in a community-facing role
• Recognize, respect, and safeguard matters of a confidential nature
• Judaic knowledge and familiarity with non-profit operations highly desirable
• Ability to take initiative and work independently and as part of a team with poise and courtesy
• Strong organizational skills and attention to detail
• Ability to organize, multitask, perform under pressure, and complete projects with time deadlines
• Recognize when to ask for guidance or help from supervisors and team members, particularly during busy periods like start-of-school or around Jewish holidays.
• Ability to remain calm, flexible, and responsive in a fast-paced environment
Technical Skills
• Familiarity with standard office equipment—including computer, multi-feature telephone, photocopier
• Well-developed keyboarding and computer skills using MS Windows Operating System essential – high functionality using Microsoft Products (Word, Excel, SharePoint, etc.)
• Strong data management and spreadsheet software skills, including Excel, Google Sheets, or similar
• Familiarity with Desktop publishing software
• Familiarity with synagogue management software (ShulCloud or similar) preferred
• Ability to learn and use new systems and tools as needed
ADDITIONAL INFORMATION
This job description is intended to describe the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities and duties may change as organizational needs evolve.
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