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What you'll do Be forward deployed. Work alongside customer marketing teams, onsite regularly. Join planning meetings, review briefs and campaigns, and use Profound with the people doing the work. Recommend where Profound can help. Understand the team’s priorities, how they work and what slows them down. Bring proven applications suited to their business, and identify opportunities they may not have considered. Apply marketing judgment. Review outputs with customers for accuracy, brand voice, audience fit and usefulness. Refine the inputs and instructions until the results meet the team’s standards. Build and refine. Design, build, and troubleshoot agents and workflows in Profound that run real marketing work, from reporting and competitive research to content drafting and page audits. Drive adoption. Help practitioners use Profound on live projects, resolve barriers and build their confidence to use it independently. Track usage and extend successful applications to more teams. Work with the account team. Partner with Engagement Managers on priorities, stakeholder access and delivery; Account Managers on expansion opportunities; and Agent Engineers on complex builds, integrations and reliability. Build partner capability. Work directly with our agency and consulting partners to identify how Profound can support their teams and client services. Help them put it into practice, train their practitioners, and collaborate on shared customer engagements. Share what works. Turn successful applications into templates, training and playbooks that customers, partners and colleagues can reuse. Bring specific customer needs and recurring product gaps back to Product. What you're accountable for: adoption driven through use cases your customers find useful.