About the role
Position Summary
JCCA is seeking an accomplished and mission-driven Vice President of Residential Services . This is an opportunity for a highly visible, relationship-oriented operational leader who is passionate about creating safe, therapeutic, trauma-informed environments where young people can heal, grow, and thrive.
The Vice President will serve as a senior operational leader for JCCA’s residential programs, partnering closely with the Senior Vice President of Residential Services to translate strategy into exceptional day-to-day execution across a complex, 24/7 environment.
The successful candidate will be both strategic and hands-on —someone who can develop strong leaders, strengthen systems, respond effectively to operational challenges, and build a culture where accountability, safety, learning, and continuous improvement are part of how we work every day.
Impact of this Role
Residential services are about more than operations. They are about creating environments where young people feel safe, respected, heard, and supported .
As Vice President, you will have the opportunity to make a meaningful impact by:
• Building a strong and accountable residential leadership team.
• Strengthening 24/7 operational systems and leadership coverage.
• Reducing incidents, AWOLs, restraints, and other safety risks.
• Advancing trauma-informed, healing-centered, and youth-centered practice.
• Strengthening workforce stability, engagement, and retention.
• Developing the next generation of residential leaders.
• Using data, youth and family feedback, and operational trends to drive improvement.
• Ensuring strong regulatory and quality performance across the residential continuum.
Strategic Leadership & Operations
• Partner with the Senior Vice President to translate strategic priorities into consistent, high-quality residential operations.
• Establish clear performance standards, accountability systems, and leadership expectations across programs.
• Oversee 24/7 operational readiness, including leadership coverage, scheduling, incident response, staffing challenges, and after-hours decision-making.
• Strengthen communication and coordination across programs, shifts, and departments.
• Use data, audits, incidents, and feedback from youth, families, and staff to identify risks, address gaps, and drive continuous improvement.
Administrator on Duty (AOD)
• Lead and strengthen the AOD function to ensure effective leadership coverage evenings, weekends, and holidays.
• Establish AOD competencies, training, performance expectations, and accountability measures.
Leadership & Workforce Development
• Build and develop a strong pipeline of residential leaders, including Directors, Residence Supervisors, and Assistant Residence Supervisors.
