Operations Manager

About the role

ItchTickets is a growing ticket resale business looking for a hands-on Operations Manager to keep daily operations organized, manage our support and fulfillment team, and make sure every order is handled accurately and on time. Responsibilities

• Oversee daily order processing, ticket delivery, and fulfillment.

• Ensure tickets are transferred correctly and delivered before deadlines.

• Handle order issues, canceled or postponed events, refunds, and escalations.

• Coordinate with marketplaces and customer support to resolve problems quickly.

• Manage team schedules, assign tasks, and hold staff accountable.

• Track outstanding orders, delivery deadlines, and unresolved issues.

• Create procedures and checklists to reduce errors and improve efficiency.

• Work with our technology team to improve operational tools and automation.

• Keep the founder informed of performance, recurring issues, and priorities.

Requirements

• Experience in operations, fulfillment, customer support, or team management.
• Strong organization, attention to detail, and follow-through.
• Comfortable managing high order volumes and time-sensitive deadlines.
• Able to solve problems independently and communicate clearly.
• Comfortable using spreadsheets, dashboards, and task management tools.
• Ticketing or marketplace experience is a plus.
• To Apply
• Send your resume and a short description of your operations experience, including any teams you’ve managed or processes you’ve improved.

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