Membership Retention Specialist

Requirements

• Proven experience in customer service, member retention, account management, hospitality, sales, or related field.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively engage individuals from diverse backgrounds.
• Ability to exercise sound judgment, solve problems, and use discretion when addressing member concerns and resolving issues.
• Strong analytical and organizational skills, with the ability to meet deadlines, and maintain attention to detail in a fast-paced environment.
• Experience with CRM and membership databases preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and related applications.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Knowledge of Jewish culture and community engagement preferred.
• Associate or bachelor’s degree preferred, or equivalent experience.
• PHYSICAL SKILLS AND WORK ENVIRONMENT:
• Regularly required to communicate effectively; sit, stand, and walk throughout the facility; operate computers and office equipment; and occasionally lift or move up to 25 pounds.
• The work environment may be fast paced and requires high energy and interaction with others. The workspace may be noisy, at times.
• Compensation And Benefits
• Salary (or Salary Range): $47,000 - $52,000
• Benefit & Perks: The JCC offers a comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.
• This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.
• The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodations, please contact us and we will make every effort to meet your needs.
• The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.