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Position Summary
The Flight Manager, Birthright Israel North America (BRINA), is responsible for the operational management and oversight of organizational flight operations across multiple seasons. This role independently manages complex travel operations, airline relationships, operational processes, system improvements, and real-time issue resolution to ensure successful participant travel experiences. The ideal candidate is a highly organized operations professional with experience managing complex logistics, coordinating with external partners, and overseeing time-sensitive processes. This position serves as a key operational partner across BRINA, working closely with airlines, travel agents, organizers, Finance, IT, and internal stakeholders to oversee flight operations, improve processes, resolve complex issues, and ensure a seamless travel experience for participants.
About Birthright Israel North America
Birthright Israel began in 1999 with a bold idea – offer young Jewish adults a life-changing trip to Israel to build their Jewish identity and, by doing so, transform the Jewish future. Since its founding, Birthright Israel has provided over 950,000 young Jewish adults with a transformational experience in Israel. In a post October 7 th world, our work has become even more important. Birthright Israel North America ("BRINA") serves as the operational and outreach engine of Birthright Israel, leading logistics, marketing, and recruitment efforts across the United States and Canada while ensuring a seamless connection between eligible applicants and trip organizers.
Key Responsibilities
Flight Request Management & Operations
• Oversee the lifecycle of seasonal flight requests, ensuring appropriate review, prioritization, approvals, and resolution.
• Manage and monitor flight requests from initial submission through completion.
• Ensure flight requests are accurately managed and aligned with operational timelines, contractual requirements, and organizational priorities.
• Coordinate communications, updates, and operational decisions with airlines, travel partners, and internal stakeholders.
Flight Changes, Approvals & System Updates
• Evaluate, validate, and approve flight change requests, schedule modifications, additions, and other operational adjustments.
• Exercise independent judgment in reviewing operational impacts and determining appropriate next steps.
• Coordinate approvals and updates across internal and external stakeholders.
• Monitor data integrity, identify discrepancies, and implement solutions as needed.
Airline Coordination & Contractual Management
• Manage ongoing relationships and communication with airline partners regarding flight conditions, approvals, operational requirements, and constraints.
• Review and support approval of flight proposals, including itinerary adjustments, special requests, group extensions, and pricing validations.
• Evaluate operational considerations and collaborate with stakeholders to support effective airline partnerships and considerations.
• Maintain strong working relationships with airlines and travel partners to support successful flight operations.
System Management & Process Improvement
• Oversee system-related requests, enhancements, testing, and implementation within the TAS system.
• Partner with IT to troubleshoot complex issues, manage escalations, and support system improvements.
• Identify opportunities to improve system functionality, process enhancements, and operational improvements.
Real-Time Operations, Airport Issues & Exception Management
• Manage real-time operational issues, including delays, cancellations, alternative flight arrangements, airport incidents, and other travel disruptions.
• Evaluate exceptions and determine appropriate resolutions in coordination with internal and external stakeholders.
• Oversee documentation of operational exceptions, including miscellaneous codes, cost adjustments, and alternative arrangements.
• Support emergency response efforts related to participant travel operations.
Communication & Stakeholder Support
• Serve as a subject matter expert and operational resource for organizers, agents, airlines, and internal departments.
• Address complex inquiries related to flight data, system discrepancies, registration issues, and operational processes.
• Collaborate with Finance, IT, Registration, and other teams to analyze issues, resolve discrepancies, and ensure accurate information flow.
• Provide guidance and recommendations to stakeholders regarding flight operations and related processes.
Operational Governance, Compliance & Documentation
• Oversee operational documentation, reporting requirements, compliance processes, and knowledge resources supporting flight operations.
• Ensure accuracy, consistency, and accessibility of flight-related records and materials.
• Maintain and update the semi-annual Flight Manual and related operational resources.
• Identify opportunities to improve documentation, consistency, and operational practices.
• Perform other duties and responsibilities as assigned that are reasonably related to the position.