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JOB TITLE: Shelter Program Director SUMMARY: Directs, supervises, plans and implements the programmatic and administrative operations of the program; directs staff in implementation of Sanctuary plans. REPORTING RELATIONSHIP: This position reports to the VP of Behavioral Health Services SCHEDULE: 10AM - 6PM, flexibility in schedule to include some evening and weekends based on program need. LOCATION: Jamaica, Queens NY POSITION TYPE: Fulltime - requires flexibility to cover shifts in the event of staffing shortages or emergencies ESSENTIAL DUTIES/RESPONSIBILITIES: Oversee daily program operations and administration, including case management, employment, housing placements, healthcare compliance, recreation, food service, security, maintenance, staffing, safety, financial management, and maintenance of the physical environment to ensure residents’ physical, emotional, and social needs are met. Recruit, hire, train, supervise, and provide leadership to staff; coordinate professional development opportunities and ensure accurate, timely completion of responsibilities and program goals. Develop, implement, and monitor person-centered programming, direct supports, and service plans that address residents’ daily living skills, resource management, healthcare, advocacy, sanctuary rules, and overall engagement while ensuring services remain effective and relevant. Ensure compliance with all regulatory standards and program requirements; manage critical incident follow-up, analyze program data for continuous improvement, and maintain collaborative relationships with community agencies and organizations through meetings and community engagement.