Used Department Customer Care Associate

About the role

This role is responsible for providing essential post-order and trade-in support to customers and internal teams within the Used Department.

Responsibilities

Customer Inquiry Resolution: Address customer inquiries related to order status, modifications, returns, and exchanges, primarily via chat and email. Trade-In Support: Assist customers with Used Trade-In inquiries, including quote status and resolution of payment-related issues, across phone, email, and chat. Internal Support: Process internal requests such as order cancellations/modifications, conduct product research, facilitate parts fulfillment, and ensure timely customer follow-up. In-Store Return Processing: Authorize and process in-store returns.

Requirements

• Qualifications
• Experience: A minimum of two (2) years of experience in a customer service environment.
• Communication Skills: Demonstrated proficiency in written and verbal communication, with an emphasis on clarity, professionalism, and interpersonal effectiveness.
• Problem-Solving: Ability to effectively listen, analyze, and resolve customer issues.
• Team Collaboration: A collaborative approach, with the ability to work effectively within a team and interact professionally with customers in various channels.