Head of Operations

About the role

Head of Operations Lakewood, NJ $300,000 – $400,000 DOE Overview A rapidly growing healthcare organization serving hundreds of thousands of patient visits annually is seeking a high-impact Head of Operations to lead and scale enterprise-wide operations across multiple locations, service lines, and support departments. This is a true executive leadership role responsible for overseeing day-to-day operational performance while building the infrastructure, systems, processes, and leadership team required to support significant future growth. The ideal candidate is both strategic and highly execution-oriented — someone who can operate at a macro, visionary level while also diving deep into workflows, data, technology, and operational challenges. The Head of Operations will oversee clinical and administrative operations across multiple locations, lead a team of operational leaders, drive accountability through KPIs and performance management, and play a key role in future practice acquisitions and expansion initiatives. Key Responsibilities Operational Leadership Lead operations across multiple healthcare locations and service lines Ensure operational excellence across patient access, provider productivity, patient experience, and financial performance Oversee practice management, call center operations, front desk teams, scheduling, medical records, and centralized support functions Build accountability systems that drive consistent performance across departments and locations Capacity & Performance Management Develop data-driven capacity planning strategies that align patient demand with provider availability Monitor and improve operational KPIs including no-show rates, provider utilization, template efficiency, scheduling performance, collections, and patient access Identify operational bottlenecks and implement scalable solutions Establish reporting structures and dashboards that support informed decision-making Process Improvement & Technology Design and implement workflows that improve operational efficiency and patient experience Evaluate, implement, and optimize technology solutions, automation tools, AI applications, and operational systems Standardize processes while maintaining flexibility for location-specific needs Create scalable operational infrastructure capable of supporting future growth Leadership & Team Development Lead, mentor, and develop operational leaders across multiple departments Establish departmental goals, KPIs, and accountability measures Build organizational bench strength and succession planning within operations Foster a culture of ownership, continuous improvement, and service excellence Growth & Strategic Initiatives Partner with executive leadership on expansion initiatives, acquisitions, and new service lines Evaluate operational requirements for integrating acquired practices Design operational models that support long-term organizational growth Ensure successful implementation and integration of new locations and services