Membership Specialist

About the role

You are here: Home | Search for a Job Back To Search Results Location and Job Title: Membership Specialist JCC of Stamford 1035 Newfield Ave Stamford, CT 06905 Principal Responsibilities: The Membership Specialist sells new memberships, keeps current members engaged and serves as onsite supervisor for front desk staff. The JCC serves more than 7,000 members. We are looking for a driven salesperson who builds relationships easily, follows up on everything and wants to grow with the JCC. Performance Objectives Meet or exceed the monthly individual sales goalClose at least 70% of tours and qualified prospectsRespond to every inquiry within one business dayReduce cancellations, and complete an exit interview with every departing memberConvert families in JCC camps, schools and programs into membersGenerate leads, give tours and sell new membershipsOnboard new members and run renewal and retention outreachSupervise front desk staff onsite, including daily assignments, shift coverage, training and coachingMake recommendations to Membership leadership on front desk hiring, scheduling and performanceResolve member concerns and escalationsCover the welcome desk during absences and peak periodsKeep member records accurate in the membership system Key ResponsibilitiesGenerate leads, give tours and sell new membershipsOnboard new members and run renewal and retention outreachSupervise front desk staff onsite, including daily assignments, shift coverage, training and coachingMake recommendations to Membership leadership on front desk hiring, scheduling and performanceResolve member concerns and escalationsCover the welcome desk during absences and peak periodsKeep member records accurate in the membership system Minimum Qualifications: Required Associate's degree2 or more years of sales or retail experience with a record of meeting goalsExcellent communication skills with people of all ages and backgroundsProficiency with Microsoft Office and CRM or database systemsComfort with incentive-based compensationBachelor's degreeSales experience in a membership organization such as a JCC, YMCA or health clubExperience supervising front desk, retail or customer service staffAbility to stand and walk for extended periods, including building tours, and to lift up to 25 poundsFull-time schedule that includes early mornings and evenings Preferred Physical Requirements and Schedule Compensation and Benefits Compensation: $45,000 - $55,000 annually, plus sales incentives Benefits: Medical, dental and vision insurance; 403(b) retirement plan with employer match; paid time off; employee discount; complimentary JCC membership. To Apply Send a resume to Rachel Beckwith at (contact details on the original listing). Salary: $55,000 - $65,000 Agency Information: The Stamford Jewish Community Center is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. While we are driven by the Jewish values of welcoming guests, kindness, respect, and communal responsibility, we warmly welcome people of all ages, faiths, ethnicities and backgrounds.