Visitor Experience and Retail Associate

About the role

Position Summary

The Museum Visitor Services & Retail Associate provides friendly, professional service to visitors while supporting admissions, memberships, ticketing, and gift shop operations. This position serves as an important representative of the Museum and helps create a welcoming and positive visitor experience.

Key Responsibilities

• Welcome visitors and ensure an excellent visitor experience.

• Process admission, membership, and retail transactions accurately using the Museum's POS system.

• Handle cash, credit cards, and daily cash reconciliation.

• Answer visitor questions about exhibits, programs, memberships, events, and Museum services.

• Promote Museum memberships, programs, events, and featured merchandise.

• Maintain clean, organized, and attractive ticketing and retail areas.

• Stock, replenish, receive, and merchandise gift shop inventory.

• Assist with inventory counts and monitor merchandise levels.

• Answer phones and provide general visitor information.

• Follow Museum procedures for cash handling, security, safety, and customer service.

• Assist with special events, programs, and other duties as needed.

Requirements

• High school diploma or equivalent preferred.
• Customer service, retail, sales, cashier, and/or museum experience preferred.
• Strong communication and interpersonal skills.
• Experience with POS systems and basic computer skills.
• Dependable, organized, detail-oriented, and able to multitask.
• Ability to work independently and as part of a team.
• Physical Requirements
• Ability to stand and walk for extended periods.
• Ability to bend, reach, and stock merchandise.
• Ability to lift and move boxes or merchandise up to 30 pounds occasionally.
• Schedule & Compensation
• Part-time hourly position, approximately 15 hours per week. Weekend, holiday, evening, and special event availability required as needed. Pay is based on experience.

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