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• Possess exceptional customer service skills with ability to multi-task in a fast-paced environment.
• Ability to utilize Customer Relations Management software to collect, analyze and report customer data to identify trends, strategize marketing efforts and identify insights through reporting and visualization features.
• Design, develop and deliver membership initiatives that attract new users, mitigate attrition, and inspire previous users to re-engage with the Katz JCC.
• Provide frequent analysis of membership and marketing statistics and report to the executive team and the board of directors.
• Develop, manage, track, implement and report on membership initiatives and goals for new growth and ongoing retention of existing member base.
• Implement and direct a robust vision and application of prospect outreach which may include incentivizing sales and goal achievements within all departments of the JCC.
• Work with membership committees to develop policies, programs, and services for attracting new membership and retaining existing members.
• Work alongside all departments within the JCC to enhance the member experience and attract new prospects. Ensure that employee staffing patterns are maintained and meet budgetary goals and requirements.
Required Education & Experience:
• Bachelor’s or master’s degree in business administration preferred and/or 5+ years’ experience in sales, customer engagement and management.
• Must possess excellent oral and written communication skills
• Must possess excellent computer skills including but not limited to: Microsoft Office, Member Management software (e.g., Salesforce, Daxko Operations, Efinesstri, Quattro or the like)
• Experience creating, implementing, and executing a prospect and member journey with a CRM software.
Additional Technical Requirements:
• Advanced Level PC skills: Microsoft Office Suite – Excel, Word, PowerPoint, and Microsoft Access.
• Ability to perform work that is routine and strong attention to details
• Knowledge of systems and functionality.
• Ability to work in cross-functional teams.
• Excellent project management, customer service, organization, and time management skills.
EEO Statement: The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics. The Federation participates in the E-Verify program. The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us via the link on this posting. EOE
