About the role
IT Support Technician
Job Locations US-NY-Kew Gardens
ID 2026-13675
College TUNY - Lander College for Men
Position Type Full-Time
Schedule Shift Monday-Thursday 12:30pm - 9:00pm, Sunday - 3:30pm - 9:00pm
Hours Per Week 36.5
Travel As needed
Category Information Technology
FLSA Status Non-Exempt
Location : Country US
Overview
IITS Support Technicians provide both on-premises and remote technical support to faculty and staff for instructional technologies, computer labs, libraries, classrooms, offices, and other University technology resources.
Responsibilities
Responsibilities include, but are not limited to:
• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.
• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.
• Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.
• Uses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.
• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.
• Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.
• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.
• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.
• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.
