Technology & AV Support Specialist

About the role

Position: Technology & AV Support Specialist Department: Operations Reports To: Network Manager

About the Federation The Jewish Federation of Broward County strives for excellence. We cultivate an inclusive space where all feel welcome, celebrated, and contribute meaningfully to our shared vision. At the Jewish Federation of Broward County, you can be part of one of the most effective non-profit organizations in South Florida. Our mission is to mobilize the Jewish Community to provide leadership and financial resources that strengthen and enhance Jewish life in Broward, Israel and worldwide.

About the Position: The Technology & AV Support Specialist is responsible for providing day-to-day technical support to staff, ensuring the reliability and availability of end-user technology, and supporting the organization's core IT systems. This position serves as the primary Tier 1-2 support resource and plays a critical role in managing and supporting the organization's audiovisual (AV) and conference room technology.

The ideal candidate is customer-focused, highly organized, and comfortable supporting both IT and AV needs, helping to ensure that meetings, presentations, events, and day-to-day operations run smoothly and efficiently.

This position works closely with the IT Manager and is essential to maintaining excellent service, operational continuity, and a positive technology experience for staff.

What You Will Be Doing • Serve as the organization's primary resource for audiovisual (AV) support, ensuring meeting and event technology is reliable, functional, and user-friendly. • Manage and maintain conference room audiovisual systems, including displays, projectors, microphones, speakers, and video conferencing technology. • Set up, test, and troubleshoot AV equipment for meetings, presentations, trainings, board meetings, and events. • Provide hands-on technical support during meetings and presentations to ensure a seamless experience for staff, volunteers, and guests. • Support and troubleshoot video conferencing platforms, including Microsoft Teams and Zoom. • Serve as the first point of contact for IT-related requests and incidents; log, track, prioritize, and resolve tickets through the organization's ticketing system. • Provide technical support for laptops, desktops, printers, mobile devices, and common business applications. • Install, configure, and deploy hardware and software for new and existing staff, including onboarding support. • Assist with user account administration, including email, permissions, security groups, and access management under the direction of the IT Manager. • Provide front-line support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Work closely with the IT Manager to perform routine system maintenance, updates, patching, and basic security checks. • Maintain accurate inventory of IT hardware, software licenses, and assigned equipment. • Escalate complex or high-impact issues to the IT Manager in a timely and well-documented manner. • Document solutions, procedures, and support activities to promote consistency and knowledge sharing.