Marketing and Communications Associate

About the role

The Marketing and Communications Associate is the hands-on writer and coordinator behind The Ark’s day-to-day communications. In a typical week, you might draft the staff update, prepare a client mailing, build an email campaign, and keep our editorial calendar on track — work that spans client communications, internal communications, and marketing. This full-time, salaried role requires strong writing, coordination, attention to detail, and the ability to meet deadlines. Reporting to the Digital Marketing Manager, this position is ideal for someone with a passion for The Ark’s mission and organizational culture, which is rooted in kindness, professionalism, agility, curiosity, and accountability. What You’ll Do Client Communications

• Implement and maintain a client communications calendar, drafting periodic outreach that supports Case Management and Client Services priorities.

• Collaborate with the Benefits Navigation Specialist to identify community-wide resources and opportunities and work with Client Services Program Lead to formulate messages for upcoming client programs.

• Develop and distribute written client communications in digital and print formats.

Internal Communications

• Draft and distribute internal communications – including the weekly staff update, announcements, and leadership messages – in digital and print formats, following the internal communications plan.

• Partner with HR and leadership on communications, policy updates, and employee engagement.

• Maintain the editorial calendar and align content with organizational priorities and initiatives.

• Update the master calendar of events, campaigns, deadlines, and key milestones; coordinate across departments to ensure accuracy and support planning.

• Support communications for Ark Academy training sessions and select internal events.

Marketing and Communications Support

• Create and edit content for email, social media, website updates, presentations, and collateral.

• Assist with email campaigns, audience segmentation, and performance tracking.

• Support fundraising and partner outreach through donor communications, impact stories, and proposals.

• Prepare event materials as needed.

Project Coordination and Operations

• Manage communications requests, timelines, approvals, and project trackers.

• Coordinate with internal teams, designers, and vendors to deliver on-time materials.

• Maintain brand standards, editorial guidelines, and accessibility best practices.

• Monitor and report on communication and campaign performance; recommend improvements to effectiveness and engagement.

What You’ll Bring