Furniture Shop Technician

About the role

What We’re Looking For We’re looking for an experienced, detail-oriented Furniture Shop Technician who takes pride in craftsmanship and delivering high-quality results. The ideal candidate brings strong furniture repair experience across both case goods and upholstery, can independently identify and resolve repair needs, and consistently works to restore furniture to acceptable quality standards. This role requires someone who is dependable, safety-focused, organized, and comfortable balancing quality workmanship with productivity expectations. Who We Are #1 Selling Furniture Brand in the World #1 Retailer of Furniture and Bedding in the United States At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to “Amazing” our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve. As an industry leader, we offer the best compensation package in the furniture industry, including: Competitive starting pay at $25.00 per hour based on qualifications and relevant experience. 401(k) Program with a company match. Paid Time Off and Holiday Pay, including your birthday. Medical, Dental, and Vision Benefits starting as low as $25 a week. Referral Bonuses: Earn up to $1,000 for referring qualified candidates for open positions. Our Culture and Team Member Programs At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Employee Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including: Hope to Dream: For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16). Give a Day: Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day. Corporate Chaplains: Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management. Life Resources: Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness. Team Member Relief Fund: Offering financial support for unexpected life events. SmartDollar: A FREE financial wellness program to help you budget, reduce debt, and save for the future. Position Summary The Furniture Shop Technician is responsible for inspecting, evaluating, and performing professional furniture repairs to help ensure merchandise meets established quality standards. This role performs repairs on both case goods and upholstered furniture using appropriate furniture repair tools, equipment, and materials. The Furniture Technician uses technical expertise and problem-solving skills to identify repair needs, determine appropriate repair methods, and complete work safely, efficiently, and with strong attention to detail. Key Responsibilities Inspect furniture to identify damage, defects, and repair needs. Perform professional repairs on both case goods and upholstered furniture. Determine appropriate repair techniques, tools, and materials based on the type and condition of the furniture. Complete touch-up, refinishing, cosmetic, structural, and upholstery repairs as appropriate to the repair need. Utilize color-matching products and techniques to achieve consistent, quality repair results. Use wood fillers, adhesives, fabric repair materials, and other furniture repair products as required. Safely operate hand tools, power tools, upholstery repair tools, and other equipment necessary to complete furniture repairs. Maintain quality and productivity expectations while completing assigned repairs. Identify repair concerns and communicate issues that may require additional evaluation or support. Maintain an organized and safe work area. Follow all company safety policies, procedures, and equipment-use requirements. Communicate effectively with Team Members and management regarding repair status and furniture quality concerns. Perform additional tasks and duties as assigned by management based on operational and business needs. Schedule Expectations Full-time position. Scheduled hours: 6:00 AM – 2:30 PM. Regular and reliable attendance is required. Education & Experience Requirements Minimum of three years of professional furniture repair experience required. Demonstrated proficiency repairing both case goods and upholstered furniture. Experience utilizing furniture repair tools, supplies, and equipment. Strong attention to detail and commitment to quality workmanship. Strong troubleshooting and problem-solving skills. Ability to work independently while maintaining established quality and productivity expectations. Strong verbal communication skills. Dependable, reliable, and able to manage assigned work effectively. Ability to follow established safety procedures and equipment-use requirements. Required Equipment & Technical Skills The position requires the ability to safely and effectively use furniture repair tools, equipment, and materials, including: Hand tools and power tools Furniture touch-up and refinishing supplies Upholstery repair tools Wood fillers and adhesives Color-matching products and supplies Fabric repair materials Other tools and materials necessary to restore furniture to established quality standards