← All jobs
A well-established back-office services company is hiring an entrepreneurial, AI-fluent Chief Operating Officer to lead its transformation into an AI-powered business. The company provides CRM management and bookkeeping services to a loyal and growing client base, supported by documented processes, established workflows, a systemized client onboarding process, and a trained remote team of virtual assistants. The next chapter: an AI-driven operation where intelligent agents handle much of the day-to-day CRM and bookkeeping work while skilled humans oversee the systems. This is not a traditional COO position. Working directly with the founder and an AI consultant, you will help design, implement, and ultimately manage the AI-powered version of the business, with significant responsibility for shaping its technology, operations, and future direction. What you'll own: AI implementation: evaluate existing CRM and bookkeeping processes, identify automation opportunities, and prioritize implementation Agent development: build, test, deploy, and monitor AI agents that reliably perform operational tasks Systems management: develop workflows that integrate AI, Salesforce-based CRM, QuickBooks Online, and client communications Team leadership: manage and train a remote team of virtual assistants to work effectively alongside AI Quality control: establish oversight systems for accuracy, reliability, data security, and client confidentiality Business development: help design scalable service packages, pricing models, and streamlined client onboarding Continuous improvement: monitor emerging AI capabilities and keep improving systems and service delivery