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Director of Intake & Enrollment Monsey, NY $110,000 – $150,000 DOE Brooklyn-based candidates may be considered if flexible to travel to Monsey once or twice a week. Overview A fast-growing healthcare services organization is seeking a strong Director of Intake & Enrollment to lead a large, high-volume department across multiple offices. This is a key leadership seat for someone who knows how to manage people, create order, and keep a busy department moving. The team is large, growing quickly, and highly diverse — across locations, backgrounds, languages, roles, and personalities — so this role requires a leader who can communicate clearly, build accountability, and manage different types of people effectively. The right candidate will oversee the full intake and enrollment engine: intake, eligibility, enrollment, disenrollment, retention, reporting, escalations, and team performance. Key Responsibilities Lead and manage a large intake and enrollment team Oversee intake, enrollment, eligibility, disenrollment, and member retention workflows Manage team leads, specialists, and support staff across multiple locations Create structure, accountability, and consistency across the department Track enrollment progress, follow-ups, status updates, and team performance Handle escalated Medicaid / Medicare enrollment and eligibility issues Ensure individuals and families move through the process efficiently and professionally Maintain strong communication with internal teams, community contacts, and referral sources Support hiring, onboarding, training, and team development Ensure compliance with CMS, DOH, Medicaid, Medicare, and internal policies Keep leadership informed with clear reporting and operational updates Ideal Candidate Strong experience leading a busy healthcare intake, enrollment, coordination, or operations team Proven ability to manage a large and diverse staff Intake experience is strongly preferred; homecare coordination experience can also be a strong fit Strong understanding of Medicaid / Medicare processes and healthcare regulations Organized, decisive, and able to keep many moving pieces under control Strong communicator who can lead across different offices and personalities Comfortable managing team leads and holding people accountable Practical, hands-on leader who does not get overwhelmed easily
Compensation $110K – $150K / year (DOE) Apply now Share this job