← All jobs
Position Details: Position: Patient Access Representative Pay Rate: $16.00 per hour Bonus Opportunities: Eligible for quarterly performance-based bonuses Employment Type: Full-Time Schedule: Monday–Friday, with additional scheduling requirements outlined below Remote Position: Must pass the internet speed test Equipment: we provide the equipment Work Schedule & Availability Requirements: Candidates must be available to work the following schedule: Regular Schedule: Monday–Friday, 9:00 AM–5:30 PM Central Time Late Shift: One day per week, 10:30 AM–7:00 PM Central Time (in place of the regular shift) Saturday Requirement: One Saturday per month, 11:00 AM–4:00 PM Central Time IMPORTANT: Flexibility is required. Candidates must be able to work the regular schedule, weekly late shift, and required monthly Saturday. Work schedules are subject to change based on business and operational needs. What You'll Do: As a Patient Access Representative, you will help patients navigate the registration process while ensuring accurate information is collected and documented. Key Responsibilities Patient Registration & Insurance Verification Accurately collect, review, and update patient demographic, insurance, and financial information. Verify insurance coverage, eligibility, benefits, co-pays, and deductibles. Ensure all required pre-registration information is complete before scheduled services. Identify missing or inaccurate information and take appropriate steps to resolve discrepancies. Appointment Scheduling & Coordination Schedule patient appointments and clinical services accurately and efficiently. Confirm appointment availability, patient information, and insurance requirements. Coordinate with physician offices, clinical departments, and other healthcare teams to support timely scheduling. Assist with appointment-related questions and scheduling concerns. Insurance Authorizations & Documentation Obtain and document required insurance pre-certifications, referrals, and prior authorizations. Communicate with insurance carriers and physician offices to resolve authorization or coverage issues. Accurately document insurance verification results, authorization numbers, and related information. Maintain complete and accurate records within designated healthcare systems. Patient Customer Service & Financial Support Deliver professional, courteous, and compassionate customer service during patient interactions. Explain insurance benefits, co-pays, deductibles, and estimated patient financial responsibilities. Assist patients with questions regarding registration, scheduling, and payment requirements. Address patient concerns professionally and escalate complex issues when appropriate. Data Entry, Accuracy & Compliance Enter and maintain accurate patient information in designated healthcare systems. Review and document applicable diagnosis and procedure codes when required. Maintain confidentiality of Protected Health Information (PHI). Follow HIPAA regulations, organizational policies, and established procedures. Meet departmental productivity, accuracy, quality, and customer service expectations.