• Conduct utilization review to ensure services are medically necessary, properly authorized, and appropriately documented for payer reimbursement
• Design, implement, and oversee a formal quality assurance/quality improvement (QA/QI) program, including regular audits, outcome tracking, and corrective action follow-through
• Oversee incident reporting and ensure timely investigation and resolution of incidents and grievances
• Ensure appropriate coordination with Medication-Assisted Treatment (MAT) providers where applicable
• Maintain and oversee staff credentialing, licensure tracking, and payer credentialing requirements
• Leadership & Team Management
• Recruit, hire, train, and supervise clinical staff, including CASACs, LCSWs, and clinical interns
• Provide clinical supervision consistent with licensure/credentialing requirements
• Build a culture of accountability, clinical excellence, and client-centered care
• Design and scale the clinical team's structure and staffing model to match organizational growth
• Establish performance standards and conduct staff evaluations
• Client Care & Retention
• Provide direct clinical oversight of individual and group treatment services
• Monitor client engagement and outcomes; design and implement retention strategies
• Serve as an escalation point for complex clinical cases and crisis situations
• Ensure culturally competent, client-centered care across a diverse client population
• Operational Ownership
• Take full ownership of day-to-day program operations, including staffing, scheduling, and workflow management
• Manage program budget and resource needs in coordination with leadership and finance
• Own key performance indicators related to growth, retention, compliance, and outcomes, and report on them to leadership
• Ensure documentation and EHR systems are used consistently and correctly across the team
• Evaluate and help implement technology and systems (EHR, telehealth, scheduling) that support growth
• Support marketing and community outreach efforts in coordination with leadership