Director of Social Services

About the role

The Director of Social Services leads The Ark’s Social Services and Intake & Eligibility teams. You’ll directly supervise a team and serve as a point of accountability for how the department runs: staffing, schedules, performance, workflows, and results. You’ll also carry a small client caseload, which keeps you close to the work and the people we serve. This role suits an organized, hands-on leader who keeps calendars, coverage, and priorities tight while building a team culture rooted in empathy, dignity, and accountability. You’ll report to the Chief Program Officer and partner closely with Assistant Director of Social Services, who provides clinical guidance to the case management team. What You’ll Do

Team Leadership

• Directly supervise a team, including the Assistant Director of Social Services, case managers, and intake and eligibility staff

• Manage calendars, schedules, PTO, and coverage so the department runs smoothly across locations

• Own performance management, staff evaluations, and coaching, with clinical input from the Assistant Director

• Lead hiring and onboarding for the department in partnership with HR

Department Operations • Track department metrics such as caseloads, documentation, and client contacts, and act on what the data shows

• Oversee intake and eligibility processes so clients are connected to services quickly and fairly

• Provide the Chief Program Officer with clear, regular visibility into department performance, risks, trends, and capacity

• Manage the Social Services and Intake & Eligibility budgets

Client Services

• Lead case management, care coordination, or similarly complex client-service function; experience overseeing both case management and intake/eligibility preferred

Strategy and Collaboration

• Partner with the Chief Program Officer to turn priorities into clear workflows, timelines, and expectations

• Work across Ark programs, including Economic Stability, Housing, Medical, and Food Security, to deliver coordinated care

• Represent Social Services in organizational meetings and with community partners

What You’ll Bring

• Master’s degree in social work, human services, counseling, nonprofit management, or a related field, or a bachelor’s degree with substantial relevant leadership experience

• 5–7+ years in social or human services, including at least 3 years supervising staff

• Direct case management experience, and experience leading a case management or similar client-service team

• Strong administrative skills, including proficient calendar management, scheduling, and coverage planning for a large team