Position OverviewThe Back-Office Coordinator serves as the primary connection between our customers, fieldtechnicians, and office team. This position is responsible for managing service requests,coordinating technicians, updating customers, and ensuring every service call is properlydocumented and followed through to completion.This role requires a consistent, organized person who is comfortable following establishedprocesses and keeping track of multiple open items. HVAC experience is preferred but notrequired. We will provide training on our equipment, systems, and procedures.ResponsibilitiesManage incoming service requests and assign them appropriatelyOnboard new customers into our systemSchedule and dispatch techniciansCommunicate with technicians regarding job details, scheduling, and statusKeep customers informed throughout the service processConfirm that technicians properly close out completed jobsReview timecards for accuracy and completionSend service reports to customers promptly after each visitTrack unresolved issues and ensure a quote, follow-up visit, or other next step is inprogressTrack active service agreements and scheduled maintenance visitsSend quotes promptly following service callsAssist with preparing quotes for service agreements and equipment replacementsOrder parts and follow up with vendors regarding availability and deliveryMaintain accurate records of open service calls, quotes, parts, and follow-upsQualificationsRequired:Strong attention to detailConsistent and methodical work habitsProfessional customer service and phone skillsAbility to follow established processesStrong organizational and follow-up skillsAbility to learn new software and workflowsComfortable managing multiple active service requestsPreferred:HVAC or skilled-trades industry experiencePrevious dispatching or field-service coordination experience
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