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Our client, a leading payroll and HR tech company, is seeking a highly analytical Technical Solutions Specialist with expertise in advanced payroll, HRIS, and technical troubleshooting. The ideal candidate will serve as the escalation point for advanced payroll, HR, timekeeping, and system-related issues that extend beyond frontline support. Responsibilities: Investigate and resolve complex payroll, HRIS, timekeeping, and system-related issues through detailed analysis, testing, and root cause identification. Own advanced support cases from initial investigation through final resolution, ensuring timely communication, accurate documentation, and exceptional client service. Replicate reported issues, validate solutions, and perform functional testing to ensure accurate and sustainable resolutions. Collaborate with Product, Development, Implementation, Client Success, and third-party vendors to resolve technical issues efficiently. Provide proactive communication to clients throughout the support lifecycle by setting expectations, delivering status updates, and ensuring successful outcomes. Develop and maintain technical documentation, knowledge base articles, troubleshooting guides, and internal support procedures to improve team efficiency. Identify recurring issues, recommend process improvements, and contribute to product enhancements that improve platform stability and client experience. Participate in user acceptance testing (UAT), feature validation, and quality assurance efforts for new software releases, enhancements, and system updates.