Customer Training & Office Operations Specialist Location: Brooklyn, NY — In OfficeSchedule: Slightly flexible hoursCompensation: Competitive salary based on experience A growing insurance software and payments company is looking for a motivated, organized, and personable team member to join our Brooklyn office. This is a versatile role that combines customer training, sales follow-up, and general office support. Responsibilities Train new and existing customers on our software and online platform Assist customers with questions and provide ongoing support Follow up with leads and prospective customers Help move sales opportunities forward and maintain follow-up Communicate with customers by phone and email Assist with onboarding new customers Handle general administrative and office tasks Work closely with our sales, support, and development teams Help identify customer needs and communicate feedback to the team Qualifications Excellent communication and interpersonal skills Comfortable speaking with customers by phone and in person Organized, reliable, and able to follow up consistently Comfortable learning and demonstrating software Basic computer skills and familiarity with email and office applications Sales or customer service experience is a plus Insurance industry or software experience is a plus, but not required We are looking for someone who is a self starter, enjoys working with people, and can take ownership of tasks from start to finish. Compensation will be based on experience and qualifications.
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