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The Opportunity At the heart of our work across projects and teams lies our operations and events work led by Operations Managers! Operations Managers are the backstage leaders of our work and go the extra mile to ensure everyone has what they need to be able to facilitate projects across Transcend. Operations Managers are home-based within our centralized operations team and are allocated to specific projects across teams to ensure strong coordination and execution. Across all project allocations, they are responsible for driving clarity, maintaining momentum, and ensuring high-quality outcomes. By asking thoughtful questions, anticipating needs, and deeply listening, Operations Managers help shape experiences that ensure partners and teammates feel prepared, supported, and valued. Operations Managers partner closely with Portfolio Directors, Project Leads, and Senior Leaders to co-create project plans, lead operational decision-making, and ensure seamless execution across projects. They build and steward systems, manage complex logistics, and design experiences that are thoughtful, human-centered, and aligned to Transcend’s high bar for quality. A defining part of this specific Operations Manager role is support for and then ownership of Transcend's org-wide Team Retreat, our flagship all-team gathering that brings together 130+ teammates for three to four days each June. Alongside it, you will support smaller-scale experiences and events for our internal central coordination team, and may take on additional lead or support roles on other operational projects across portfolios. More than our other Operations Manager roles, this one will have a large focus on Transcend's internal team experiences and support projects that create culture and community for our organization. As an Operations Manager at Transcend, you will get to: Foster strong relationships - with our partners, Portfolio Directors, Project Leads, and across our internal teams! Serve as a project manager for all things operations – creating and managing timelines, supporting our coaches in anticipating and navigating through logistics and operational needs and constraints, and coordinating project plans and calendars across a scope of work and range of projects. Grow from supporting to owning our org-wide Team Retreat Operations end to end. In your first cycle, you’ll primarily support an operational leader and learn from them as they guide the planning and execution of Transcend’s annual, all-team retreat, a three to four day convening held each June. Over time, you’ll take full ownership of this marquee, high-visibility project, which will be your primary body of work in this role. Lead other conference coordination - holding, stewarding, and coordinating a group of teammates and external partnerships to attend events and/or conferences. This includes preparing travel plans, planning and leading spaces we want to craft during the conferences, and communicating with conference attendees. Craft and manage operations-focused communications with internal staff, school partners, and our learning cohorts and communities. This includes crafting emails, slack messages, participant guides, logistics memos, etc. with clear instructions and information for the team and/or school partners to ensure alignment on the overall experience and the small details. Lead and manage operations and logistics for various workshops, inspiration visits, and events, both virtually through Zoom and in-person. This ranges from leading operations for 2-hour, 15-person Zoom calls; to operations for 4-day in-person events with ~100 participants. Additionally, some in-person events may require you to rent and drive a vehicle to transport materials, support team members, or handle other logistical needs. Create and analyze team survey data – writing and sending surveys (often in Google Forms), analyzing that data, and sharing back the summary and next steps with the team. Spearhead smooth internal operations such as scheduling internal team meetings and project events, preparing agendas, taking notes, and capturing (and managing follow-through on) the next steps. Manage conference/event budgets, and other team budgets as needed. With the support of the Finance team, support your project team and/or event to stay on budget. Operations Managers who support events and procurement also have and manage a Transcend credit card, including any actions needed to review and document expenses. Support team special projects which vary in sensitivity to Portfolio/team needs. These activities may include: planning team stepbacks, designing school application processes, supporting grant writing and reports, more in-depth analytics data work, video and media editing, creating internal team websites to organize resources/knowledge management, and creating and updating cohort websites through a website builder platform. Each portfolio/team has unique needs, and we explore those more fully throughout the interview process.