Executive Assistant / Customer Service

About the role

Executive Assistant Employment Type: Full-Time Location: Spring Valley, NY Schedule: Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–1:00 PM About the Role We are looking for a highly organized, dependable, and customer-focused Executive Assistant to support daily operations and ensure a smooth customer experience. This role combines administrative support with customer service, order tracking, and delivery coordination. The ideal candidate is an excellent communicator who can manage multiple priorities, follow up consistently, solve problems, and make sure nothing falls through the cracks. This is a full-time, in-office position requiring a strong work ethic and a proactive approach. Responsibilities Track customer orders from placement through delivery, providing updates and ensuring timely follow-up. Handle customer inquiries, concerns, and order-related issues professionally and efficiently. Coordinate deliveries with customers, vendors, warehouse teams, and internal departments. Follow up on delayed orders, missing items, damages, and discrepancies until resolved. Communicate clearly with customers regarding order status, delivery schedules, and next steps. Provide administrative support, maintain accurate records, and keep information organized. Work closely with internal teams to resolve issues and prevent delays. Take ownership of customer requests and ensure each interaction reflects a high level of service. Manage multiple tasks in a fast-paced environment while maintaining attention to detail.

Requirements

• 2–3 years of office administration, customer service, or related experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and follow through on outstanding items.
• Professional, patient, and solution-oriented approach to customer service.
• Comfortable using computers, email, spreadsheets, and order management systems.
• Ability to work independently while collaborating effectively with a team.
• Must be available to work the full-time schedule listed above.
• What We Offer
• Medical, dental, and vision insurance after 60 days.
• Paid time off and holiday pay after 90 days.
• 401(k) eligibility after one year.
• Paid Jewish holidays and Chol Hamoed.
• A collaborative work environment with opportunities to learn and grow.
• This is a full-time, in-office position. Candidates must be able to commit to the required schedule.

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